KNOWLEDGE BASE

FREQUENTLY ASKED QUESTIONS

Quick answers to common questions about sizing, heavyweight textiles, shipping timelines, Razorpay payments, and returns.

Once your order is dispatched from our Kanpur studio, you will receive an automated tracking link with an Air Waybill (AWB) number via SMS and Email. You can also view live tracking anytime on our website by visiting the Track My Order page (/account) and entering your Order ID.

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Our team in Kanpur is on standby to assist with sizing advice, custom DTF questions, or payment reconciliations.

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FREQUENTLY ASKED QUESTIONS

How can I track my active order?

Can I cancel or modify my order after placing it?

Do you offer Cash on Delivery (COD)?

What are your delivery charges and shipping timelines?

Do you deliver across all pincodes in India?

What if my package appears damaged upon arrival?

What online payment methods do you accept?

Is my payment information secure on INVEINS?

Money was deducted from my account but order is not confirmed. What happened?

How do I choose the correct size?

What is special about INVEINS 280–420 GSM textiles?

How should I wash and care for my heavyweight garments?

What is your exchange and return policy?

How long does it take to receive my refund?

Are there reverse pickup fees for size exchanges?

Do you accept bulk, corporate, or gym apparel orders?

TALK TO OUR STUDIO TEAM