REFUND & CANCELLATION
Last Updated: September 29, 2026 • INVEINS APPARELS
CANCELLATION
Before dispatch / within 12 hours of order
7-DAY RETURNS
Unworn items with tags intact
5–7 DAYS REFUND
Credited directly to original payment source
01. Order Cancellation Policy
You can request cancellation of your order at any point prior to order dispatch (typically within 12 to 24 hours of placing the order).
- To cancel an order before dispatch, please contact us immediately at inveins24@gmail.com or via WhatsApp at +91 79852 32434 with your Order ID.
- Once an order has been picked up by our courier partner and a tracking AWB has been generated, the order cannot be cancelled in transit. In such cases, you may initiate a return upon delivery.
- For orders cancelled before dispatch, the entire order amount will be refunded directly to your original payment method.
02. 7-Day Return & Exchange Window
We take immense pride in the craftsmanship of our heavyweight textiles. If a garment does not fit as expected or you wish to exchange it, we offer a 7-day return and exchange window from the date of confirmed delivery.
To qualify for a return or exchange, items must satisfy the following conditions:
- Garments must be unworn, unwashed, and free of stains, perfume fragrances, or deodorant marks.
- All original garment tags, woven brand labels, and eco-packaging must remain intact and attached.
- Customized garments (e.g. custom wholesale DTF prints or altered lengths) are non-returnable unless defective.
03. Damaged or Defective Items on Delivery
Transit Damage or Wrong Item Received
If your package arrives physically tampered with, damaged, or contains an incorrect item, please notify us within 48 hours of delivery with unboxing photographs or a short video. We will dispatch an immediate free replacement or issue a 100% full refund at no additional courier charge.
04. Refund Processing & Timelines
Once your returned item reaches our Kanpur fulfillment studio, our quality assurance team inspects the garment within 24–48 hours.
Refund Turnaround Time: 5 to 7 Working Days
Upon approval of the return, refunds are initiated immediately and credited back to the original source of payment (UPI ID, Net Banking, or Credit/Debit Card via Razorpay) within 5 to 7 business days, depending on your bank's settlement cycle.
For Cash on Delivery (COD) orders, our support team will contact you to collect your preferred UPI ID or Bank NEFT details to remit the refund securely.
05. How to Initiate a Return or Exchange
- Reach Out: Send an email to inveins24@gmail.com or WhatsApp message to +91 79852 32434 with your Order ID and the reason for exchange/return.
- Reverse Pickup: Our logistics partner will arrange a reverse pickup from your registered delivery address within 2–3 working days.
- Inspection & Settlement: Once the product arrives at our studio and passes our quality check, your replacement size is dispatched or your refund is initiated within 24 hours.
Need assistance with an active order?
Our studio care desk is available Monday through Friday, 10:00 AM – 6:00 PM IST.